A lot has changed with EasyBot over the past few months.
What started as a simple AI assistant has evolved into one of the most useful tools available to Easy Realty agents. If you haven’t explored it recently, now is a good time to take another look.
What Is EasyBot?
EasyBot is Easy Realty’s AI-powered support system, built specifically for Easy Realty agents.
It’s designed to answer questions, connect agents with resources, provide brokerage guidance, and help agents find information quickly without having to search through emails, Slack messages, training materials, Knowledge Hub articles, or brokerage documents.
For many questions, the answer arrives in about five seconds.
More Than Just a Chatbot
Most AI tools answer questions.
EasyBot is becoming part of how the brokerage operates.
Today, EasyBot can help with:
- Brokerage procedures
- Contracts and forms
- Transaction processes
- Compensation questions
- MLS participation questions
- Training resources
- Knowledge Hub articles
- Document Hub resources
- Vendor recommendations
- General brokerage support
Need to know where something is?
Need help finding a form?
Need to understand a process?
Need guidance before contacting support?
EasyBot is often the fastest place to start.
EasyBot Is Also Answering Emails
Many agents don’t realize this, but EasyBot is now helping answer incoming support emails as well.
Today, approximately 50% of inbound support requests receive an EasyBot response, allowing agents to get answers more quickly while helping the brokerage scale support more efficiently.
When a question requires human attention, it is routed to the appropriate member of the team.
The goal isn’t to replace people.
The goal is to help agents get answers faster.
Ask Questions In Your Own Language
EasyBot can communicate in virtually any language.
Whether you’re most comfortable in Spanish, Portuguese, Creole, Russian, Vietnamese, Tagalog, Mandarin, or another language, you can ask your question naturally and receive an answer in the same language.
That makes brokerage support more accessible and easier to use for many agents.
The More It’s Used, The Better It Gets
One of the unique things about EasyBot is that it continues to improve.
Every question helps identify opportunities to create new Knowledge Hub articles, improve existing resources, and expand the brokerage’s training materials.
Every interaction helps make the system smarter.
Over time, that means better answers, better resources, and a better experience for every agent at Easy Realty.
Give EasyBot a Test Drive
If you haven’t used EasyBot recently, spend a few minutes asking it the same questions you would normally send to support.
MLS Participation
Try asking:
- How do I join Stellar MLS?
- What MLS systems are available through Easy Realty?
- What are the steps for obtaining MLS access?
- What does MLS membership cost?
- Do I need MLS participation to be affiliated with Easy Realty?
Training And Resources
Try asking:
- What training resources are available to Easy Realty agents?
- Where can I find the training library?
- How do I access the Knowledge Hub?
- What onboarding resources are available for new agents?
- Where can I find educational materials about contracts and forms?
- How do I learn how to write offers and manage transactions?
Compensation And Getting Paid
Try asking:
- How do I get paid after a closing?
- What is a Commission Disbursement Authorization (CDA)?
- How does Easy Realty’s compensation model work?
- When am I paid after a transaction closes?
- What happens if a title company cannot pay me directly through a CDA?
- What do I need to submit before I can get paid?
Broker Signatures
Try asking:
- How do I obtain a broker signature on a document?
- Where do I upload a referral agreement for signature?
- How do I request a broker signature for a listing agreement?
- What documents require broker review?
- Where can I submit documents that need approval?
- How long does the broker signature process typically take?
Forms And Disclosures
Try asking:
- What disclosures and forms are legally required in Florida?
- Which documents are required for a residential sale transaction?
- What disclosures should be provided to buyers?
- What disclosures should be provided to sellers?
- Where can I find the current disclosure package?
- Where can I find the latest brokerage forms and addenda?
Brokerage Policies And Procedures
Try asking:
- How do I report a transaction?
- How do I submit a listing to the brokerage?
- Where can I find the Office Policy Manual?
- What is the transaction fee?
- How do I order business cards?
- How do I update my contact information?
- What is the process for adding a team member?
You may be surprised by how much information is already available.
Prefer Email? EasyBot Answers There Too.
Many agents are familiar with using EasyBot through the Agent Hub, but EasyBot is also helping answer inbound support emails.
If you have a question, simply send an email to:
hi@easy.realty
EasyBot now assists with approximately 50% of inbound support requests, helping agents receive answers more quickly while ensuring more complex matters are routed to the appropriate member of the team.
As a best practice, support requests should always be sent to hi@easy.realty, not to individual members of the brokerage team. Doing so helps ensure requests are seen quickly, tracked properly, and allows EasyBot to assist whenever possible.
Every Question Makes EasyBot Better
Every question helps improve the system.
When EasyBot encounters a question it doesn’t answer well, we review those interactions, improve the training, expand the Knowledge Hub, and make the platform more useful for everyone.
Every question helps create better answers.
Every answer helps build a stronger knowledge base.
Every interaction helps make EasyBot smarter.
That’s one of the reasons the platform continues to improve so quickly.
One Last Thought
EasyBot isn’t intended to replace the support team.
It’s designed to give agents faster access to answers.
When a question can be answered in five seconds instead of five hours, everyone wins.
So the next time you have a question about MLS participation, compensation, getting paid, broker signatures, forms, disclosures, training, transactions, or brokerage procedures, start with EasyBot.
The answer may already be waiting for you.
